Event registrations
You may request a full refund for an event registration up until 48 hours before the event’s scheduled start time. To request a refund, email tech@plantmagic.org with your name and the event details before the window closes.
Within 48 hours of the event start time, registrations are non-refundable. This includes no-shows. The 48-hour window helps us plan capacity, materials, and facilitator commitments for each gathering.
If we cancel or reschedule
If Plant Magic cancels or reschedules an event, you are entitled to a full refund regardless of timing. If we reschedule, you may instead choose to keep your registration for the new date. We will contact registrants by email if a change occurs.
Transfers to a future date
For recurring events created and run by Plant Magic, we may — at our discretion — offer to transfer your registration to a future occurrence in lieu of a refund, including within the 48-hour window. To ask about a transfer, email tech@plantmagic.org.
Transfers are not available for events that Plant Magic hosts on behalf of third parties (for example, an outside facilitator’s workshop held at our space). Those events follow the standard refund window above.
No account credits
We do not issue account credits or store credit for events. Eligible refunds are returned to the original payment method.
How refunds are issued
Approved refunds are returned to the original payment method used at checkout. Depending on your bank or card issuer, it may take several business days for the refund to appear after we process it.
Store orders and memberships
This policy covers event registrations only. Purchases from the Plant Magic Apothecary store and recurring memberships are governed by their own separate terms. For store orders or membership questions, contact tech@plantmagic.org or manage your subscription from your account dashboard.
Questions
If you have any questions about this policy or a specific registration, reach out to tech@plantmagic.org and we’ll be glad to help.